Refund Policy

An e-book cannot be returned once you have it, so we handle refunds in the way set out below. We want you to be happy with what you buy. If something is wrong, please tell us.

You can get a full refund if

• the file is faulty. It will not open, pages are missing or it is not the book described on its page, and we cannot fix this within 7 days;
• you did not receive your books. You paid, but we could not deliver the download links to you;
• you were charged the wrong amount, or charged twice for the same order;
• you bought the same book twice by mistake, and have not downloaded the second copy;
• you changed your mind and you have not downloaded the book. Ask within 14 days of your purchase.

We cannot refund

• a book you have already downloaded, if you simply changed your mind or no longer need it. We can see when a book has been downloaded, because each download is recorded against your order;
• a book that matches its description, but that you did not find useful or did not agree with.

This does not take away any right you have under Singapore law.

How to ask

Email sales@aktive.com.sg and tell us:

1. your order number (it starts with AK- and is in your confirmation email);
2. which book the refund is for;
3. what went wrong, if the file was faulty.

We aim to reply within 3 working days.

How you get your money back

• We refund to the same payment method you used. PayNow refunds go back to the bank account that paid.
• It usually takes 5 to 10 working days for the money to show up, depending on your bank.
• When an order is refunded in full, its download links stop working.

Contact

Aktive Group Pte. Ltd. (UEN 201104292W), trading as Aktive Learning, 10 Anson Road #17-19, International Plaza, Singapore 079903. Email sales@aktive.com.sg.